Handpicked Heart-Centered Virtual Assistants for Your Success.
Virtual assistants are carefully handpicked to support your business growth with care and dedication.
Hire the top 10% of VAs
We process only the top 10% of available remote talent and upskill them further with performance trackers, in-house workshops, benefits, and more.
Save up to 70% on operational costs
Avoid the additional expenses of office space, equipment, and higher rates when hiring locally.
Outsource securely
With 10+ years in the industry, our Australian management sets the standard for ethical virtual assistant outsourcing.
50% of executives identify talent acquisition as their top challenge in meeting strategic priorities
Fluctuations in the quality of work delivered by VAs lead to extra supervision.
Handling sensitive information remotely can lead to breaches if not managed with protocols.
Hiring VAs without proper procedure often leads to skill mismatches.
Misalignment in work hours and cultural differences can disrupt workflow.
You can outsource to virtual assistants — the right way
At Trace Soft Solution, it’s not just about finding a virtual assistant with the right skills. We handpick experienced virtual assistants who aren’t just great at what they do but also align with your company’s values and culture.
Guaranteed Quality
We ensure consistency in VA work quality through workshops and continuous performance evaluations. Our management systems are designed to minimise the need for your supervision.
Precision Matching
With our rigorous VA selection process, we carefully match a remote hire to your specific needs and provide them with tailored guidance to meet your unique business requirements.
Secure & Seamless Integration
We prioritise your security by implementing confidentiality agreements and data protection protocols, while bridging any cultural and time zone differences.
A range of premium virtual assistant outsourcing services
Whether you need help with marketing, operations, or something else, our virtual staff come with years of experience to make a real difference in your business.
Social Media Management
- Design social media content
- Manage social media scheduler
- Write social media captions
- Social media engagement
- Hashtag research
Digital Marketing
- Set-up and manage social media ads
- Set-up and manage A/B tests for ads
- Optimize social media videos
- Set-up and manage ClickFunnel pages
Customer Service
- Pre-sales questions
- Create and update customer support scripts
- Create and send emails
- Manage inbox and response rate
- Moderate comments and reviews
Administration
- Basic bookkeeping outsourcing services (e.g. MYOB, Xero, Quickbooks)
- Account management (cashflow and receipts tracking)
- Document storage and organisation
- Answer customer service emails and chat support
- Set reminders and follow-ups
Copywriting
- Create eBooks and downloadable whitepaper
- Create and send emails, catalogs and newsletters to subscribers
- Write sales copy
- SEO keyword research for titles, tags, descriptions
- SEO blog articles
Graphic Design
- Advanced design of social media assets using Photoshop
- Landing page design
- Product packaging design
- Print and media design Design and set-up email newsletter template
Project Management
- Track and manage projects
- Create and update project dashboards
- Assign tasks
- Monitor progress and set deadlines
- Training new staff members
eCommerce
- Create product listings
- Managing overall inventory
- Receiving and processing orders
- Tracking shipments
- Facilitating backorders
- Managing customer service inquiries (order changes, delivery issues, and more)
Email Marketing
- Set up and schedule email newsletters
- Facilitate and A/B test email campaigns
- Create email templates
- Create trackable email links
- Create email signaturess
LinkedIn Management
- Send outreach messages to leads
- Filter LinkedIn Mail and archive messages
- Manage and send connection requests
- LinkedIn profile updates
- Engage in LinkedIn Groups (liking, commenting)
- Gather leads for Sales Navigator
- Create templates/scripts for outreach
Sales Support
- Pre-sales questions and follow-ups
- Post-sales check-ins
- Reach out to old/dormant customers and leads
- Background research on leads
- Live Chat and Instant Messenger
- Manage phone enquiries
- Populate sales reports
- Connect with leads on social media
Lead Generation
- Email outreach
- New leads appointment setting (inbound and outbound calls)
- CRM Management
- Follow-ups and reminders
- Appointment setting and re-booking
- Respond to forums/boards
- Organise sales presentations
Experience 16% higher revenue.
Companies with flexible work options saw 16% higher revenue growth over the past three years versus those with stricter office policies.
Source: Forbes Australia
Why find your VA with us?
Working with us aligns your operations with global sustainability goals and top-tier support.
Aligned with 5 Sustainable Development Goals
Our outsourcing company is purposefully aligned with 5 of the United Nations' 17 Sustainable Development Goals (SDGs).
Experienced virtual assistants
Our 6-step recruitment process is strict. We only screen fluent English-speaking VAs who are well-educated, adaptable, reliable, and with a proven record in virtual assistance.
Holistic support
You'll have consultation access to our admin team who are experts in marketing, AI, business software, SEO, social media, and more. Our management team is located in Australia and can support you in your time zone seamlessly.
Client Happiness Guarantee
If your VA isn't the right fit for any reason, we'll pause your service and find you another VA at zero additional cost. Plus, you'll get 1 week of free VA service! This is to help you get settled with your new VA.
HOW IT WORKS
4 steps to hire your dedicated VA
Book a free Discovery Call
Discuss your goals and challenges with our business outsourcing strategists.
Pre-screening process
Our full-fledged recruitment team will filter CVs and start the rigorous screening process.
Interview Stage
Interview the top candidates pre-selected by our team (we will be present during the interviews to assist you).
Enjoy time freedom
Choose your most preferred candidate and we will conduct the orientation and onboarding assistance for your new VA.
