Frequently Asked Questions

If you can’t find the answer you’re looking for, simply contact us and one of our friendly staff members will be in touch with you within 1 business day.

About Us & Our Services

We provide high-quality virtual assistant services tailored to your business needs, including interview, screening, training, and reward programs to ensure reliable and highly skilled Virtual Employees.
With over 10 years of experience, we provide unique management, reward programs, and social impact initiatives to create long-lasting and impactful relationships with our clients and Virtual Assistants.
Yes, we serve clients worldwide, including the USA, UK, and other regions, and adjust to your preferred time zones.

Costs, Billing, and Payments

Pricing depends on the package and hours you select. Contact us for detailed plans tailored to your needs.
Payments can be made monthly via major credit cards or bank transfers.
You can purchase additional hours as needed to ensure your tasks are completed on time.

Hiring & Recruiting

The hiring process typically takes 2-4 weeks depending on your specific requirements.
Yes, you can hire multiple Virtual Assistants simultaneously to meet your business needs.
We provide disruption cover and will quickly find a suitable replacement at no additional cost.

Working with Your Virtual Assistant

Yes, we require a minimum commitment of 20 hours per month to ensure a productive working relationship.
We provide monitoring tools and regular progress updates to ensure accountability and transparency.
Virtual Assistants observe public holidays based on their country of residence. Adjustments can be made as per your requirements.

Cancellations & Refunds

You can cancel your package by providing a written notice to our support team at least 30 days in advance.

Referral Program

Yes! Earn rewards by referring new clients to us. Contact us to learn more about our referral incentives.